Three of South Africa’s cellphone operators have not met the minimum requirements for Call Set Up Success Rate (CSSR) and Dropped Call Rate (DCR), the Independent Communications Authority of South Africa (Icasa) said on Friday.
A quality of service survey was conducted on MTN, Vodacom and Cell C’s networks from November 10 to 15 last year in Gauteng, Icasa said.
It focused on network performance in terms of accessibility and retention of phone calls.
CSSR is the number of attempts to make a call which were unsuccessful and the DCR is the number of times people were cut off in mid conversation.
According to the survey MTN did not meet the target in terms of CSSR, whereas Vodacom and Cell C had complied with this requirement, Maleka said.
All three operators failed to meet the target in terms of DCR.
The survey was a way of gauging the level of quality network operators provided and pointed out gaps in the service they were offering, Icasa said.
On Thursday Vodacom and MTN suffered massive network problems.
The providers said it was not related to the June 30 Rica deadline to register sim cards.
Icasa said it was going to instruct all network operators to provide a report and an explanation on why there were network problems on Thursday. — Sapa