Empathy from the council? The City of Johannesburg's social media man gives service delivery gripes a human touch.
User-generated content can be both a media boon and a minefield, with hoaxes and propaganda competing with bona fide eyewitness accounts.
Virtual communities need to realise that the tweet can be more powerful than the bullet in this world of cyberterrorist realities.
Reckon you're a great African blogger, Instagrammer, tweeter, YouTuber or Facebooker? Then enter this year's African Blogger Awards.
The social network denied it was hacked, after a tweet suggested that hacking group Lizard Squad had been responsible for the outage.
Facebook and Instagram being down on Tuesday morning kept social media users frustrated as they struggled to post pictures of their breakfast.
A study has revealed that sharing your misery on social media platforms can be contagious, but it also shows that others care.
Even funerals and pilgrimages are falling prey to the compulsion to self-snap, writes Sean O’Toole.
Outspoken social activist, Shaka Sisulu, has more than 60 000 twitter followers. He shares his tips on how to make social media work for you.
Africa’s top Instagramer - photographer and filmmaker Gareth Pon - tells us how social media has made him a better visual artist.
Barcelona and Real Madrid lead the way on social media as Manchester United, Manchester City and Liverpool try to keep up.
Militants are using the power of the net to create a militant network with near global reach, and GCHQ says it needs greater access to combat this.
A social media report found that there is significant gender balance in South Africans' use of Facebook, which is also SA's favourite social network.
Technology and social media provide great opportunities for human rights advocates – and for laziness too. We chat to Amnesty's leader Salil Shetty.
The first Social Media Week Johannesburg will join dozens of other cities in an event to aid people to achieve more in a "hyper-connected" world.
Women celebrities are changing the language of social media, writes Haji Mohamed Dawjee.
In the same way that social media can make world news out of small miracles, it can also transform a regional conflict into a world war.
The recent arrest of 'Sunday Mail' editor Edmund Kudzayi on charges of terrorism indicates foreboding times for the Zimbabwean media.