Rica: You need to register your 3G SIM card, too

Like many people, I rely heavily on my Vodafone 3G connection.

As an M-Web customer, I have been receiving regular emails about making sure my 3G modem’s SIM has been verified in terms of the Rica process. However, I mistakenly believed that taking it to a Vodashop, as with my cellphone SIM, would complete the Rica process.

“Your SIM has already been registered,” I was told at my nearest Vodashop.

“Great!” I thought, even though I was puzzled—had M-Web registered me automatically?

Of course, I continued to get emails came from M-Web, telling me to hurry up and register.

So I phoned them to find out what to do.

And this is something that customers should be aware of—you need to register with your service provider, not with the cellphone company itself. In my case, as an M-Web client, I will need to go to Shoprite/Checkers and take my MSISND number with me.

New clients are automatically taken through the Rica process, but old clients—like myself—need to be proactive and register where the service provider stipulates.

Logical, perhaps—but how many of us know this?