Housed at the CPSI, the MMIC includes a facility for public officials to engage in visualised business process re-engineering.
The centre uses cutting-edge technologies to demonstrate innovative solutions implemented in the public service locally and globally.
Over 1000 public servants have visited the MMIC over the three years that it has been operational.
This includes institutions such as department of correctional services, the South African Revenue Services, the South Africa Police Services, the North West environmental department, Gauteng department of rural development and agriculture, and Ekurhuleni, Johannesburg and Tshwane metros.
In addition, the centre has also hosted international visitors from IBSA, the Australian Public Service Commission, Kenya, the Democratic Republic of Congo’s minister for public service, Singapore, the World Bank, Microsoft USA and working groups of the Conference of Ministers for Public Service.
To book a visit please e-mail: [email protected] or call 012 683 2800
What the CPSI does
The CPSI is mandated to develop innovative, sustainable and responsive models for improved service delivery.
The work of the CPSI is guided by an understanding of innovation in a public sector context as “the creation and implementation of new and service delivery solutions (systems, processes, methods, models, products and services) resulting in significant improvements in outcomes, efficiency, effectiveness and quality”.
The CPSI facilitates the unearthing, development and implementation of innovative ideas within and throughout the public sector.
It achieves this by facilitating pilot projects aimed at demonstrating the value of innovative solutions, and through activities that create an enabling environment within the public sector to support and sustain innovation.
The CPSI’s cross-sector reach makes it a resource for the whole of government, thus bridging institutional boundaries.
Through active research and knowledge sharing platforms and products, the CPSI identifies and shares lessons and information on innovation trends nationally, across Africa and internationally.
The CPSI partners with a range of individuals and institutions in government, business and the community in exciting and mutually beneficial ways.
This partnership model allows us to leverage financial and/or intellectual capital in support of government priorities. The CPSI is guided by the following fundamental principles:
• Demand-driven: The CPSI is committed to responding to identified and clearly articulated service delivery challenges and their root causes.
• Multi-stakeholder engagement and partnering: The CPSI does not directly deliver services.
Its emphasis is on facilitating partnerships which cut across all spheres and sectors of government to address silos that stifle integration and holistic approaches.
• Leveraging ICT as an enabler: The CPSI supports Government departments in enhancing access to services through leveraging and exploiting the power of technology in their operations and services.
• Replication: The CPSI advocates for and drives the adaptation, replication and mainstreaming of innovative solutions.
• Embracing diversity: Innovations rarely happen in a closed circuit or homogeneous setting. To find holistic solutions to challenges, multi-stakeholder teams are gathered to interrogate these challenges.
Vision
A solution-focused, effective and efficient Public Sector through innovation.
Mission
To act as facilitator for the unearthing, development and practical implementation of innovative solutions within and throughout the public service.
Mandate
• Provide the minister of public service and administration with independent, diverse and forward-looking research findings and advice on innovative service delivery with a specific focus on government’s priorities.
• Enhance public service transformation through innovation partnerships for incubating, testing and piloting innovative solutions.
• Support the creation of an enabling environment for innovation within the structures and agencies of the South African government.
This article forms part of a supplement paid for by the Centre for Public Service Innovation (CPSI). Contents and photographs were supplied and signed off by CPSI