Microsoft says search is sick, Bing is the cure

Microsoft is inventing a new malady for which its new web search site, Bing, is the only cure.

That’s the premise of the $100-million, four-month advertising campaign Microsoft hopes will turn Bing into a verb and give the software maker a fighting chance against search leader Google—unlike its last redesign, Live Search, which launched four years ago to such little fanfare that many web surfers still don’t know where to find it online.

In the first Bing ad, set to debut on Wednesday night, Microsoft unveils “search overload” syndrome—the state of confusion brought on by search results that don’t answer a user’s question. The commercial starts with bleeps and blips and a montage of web-video frivolity (think cat playing piano).

“While everyone was searching, there was bailing,” a narrator says over news footage from the economic meltdown. “While everyone was lost in the links, there was collapsing.”

The chaotic footage and soundtrack give way to upbeat rock music and stock-footage-style shots of children happily using consumer electronics and adults making calculations, rehabilitating injuries
and going places.

“It’s time to Bing,” the narrator concludes.
When he says the word “Bing,” his voice goes much, much higher.

The current events scenes are intended to tie the idea of saving money during the recession to using the new search engine to find travel and shopping deals, said Ty Montague, chief creative officer at JWT, the agency responsible for the TV ads.

“The world of excess is over,” he said. “What people need is something that is more meaningful, gets to the point more quickly, gets them to what they want.”

Next week, Microsoft will switch to a humorous approach, launching four more ads showing people answering everyday questions with monotone streams of semi-related words—“search overload”
personified, the company says.

The ads, which call Bing a decision engine instead of a search engine, don’t show off any of its new features. Microsoft is saving those details for an online campaign, which will include a two-hour stretch in which every ad on the New York Times’ website is for Bing. On a Facebook page devoted to Bing, Microsoft already has more than 20 000 “fans,” though the company did not say how many of them work for the company. Its Twitter followers top 16 000. And Microsoft is planning to promote Bing on the TV website, but executives wouldn’t say when.

Microsoft is also paying to have Bing mentioned on Bravo’s The Rachel Zoe Project, a reality show about the celebrity stylist, and a new NBC series called The Philanthropist, which will start in the autumn.

To be sure, it’s not clear any amount of advertising can help Microsoft win a bigger slice of searches and their related advertising revenue, which could help pull its unprofitable online division into the black. IAC/InterActiveCorp. and Yahoo! have both tried TV campaigns, but Google, which shuns most formal advertising, has been the only search engine to continually increase its market share in the US.

Microsoft’s US market share is about 8%, according to comScore. Yahoo!‘s share of the US market has fallen from more than 30% five years ago to about 20% in April, comScore said last month. Google now holds about 64% of the US market.

Yusuf Mehdi, a senior vice-president in Microsoft’s online group, said the company is targeting an increase in market share within a year.

“Anyone who thinks there will be a magical change of market share overnight is not being realistic about what it takes,” Mehdi said. - Sapa-AP

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