The SA National Roads Agency Ltd (Sanral) was contacting customers on Friday to reverse administration charges deducted erroneously from e-tag accounts this week, the company said.
“The charges that have occurred were levied erroneously. This is a result of failure to deactivate them now and reactivating those once tolling starts. We have now deactivated the charges,” Sanral said in a statement on Thursday.
Account registration began on November 7 with registered users depositing R50 into their accounts to create an initial balance with tolling only beginning in February.
“For those customers who elected to have their statements posted, the specified service fee is R5. The existence of these charges [are] in the terms and conditions, available at point of purchase for e tags and e toll website,” said the statement.
The Democratic Alliance’s Gauteng caucus leader Jack Bloom said in a statement that Sanral must disclose all administration costs of the e-toll system.
“These extra costs are another example of Sanral’s high-handed implementation of the controversial tolls,” said Bloom.
He re-iterated the DA’s call for a boycott of the e-toll system and the scrapping of the project entirely. — Sapa