Cell C said on Wednesday it was investigating the cause of their network’s disruption on Monday and Tuesday that left 600 000 subscribers high and dry.
According to Cell C’s executive head of corporate communications, Shenanda Janse van Rensburg, they had identified that there was a problem on Monday afternoon.
“Although initially erratic, it persisted and was only successfully resolved after our engineers worked throughout the night to resolve the problem.”
According to Cell C, the problem affected only a few numbers and had affected incoming calls intermittently. She said the numbers affected began with 0844, 0845 and 0848.
Zeona Motshabi, chief corporate officer of Cell C, said they were investigating the cause of the failure of the network.
“Although our service was only interrupted temporarily, we acknowledge and apologise for the inconvenience caused.”
The infrastructure of Cell C’s network is provided by Nokia Siemens Networks. Dr Jan Mrosik, head of Sub-Region Southern Africa of Nokia Siemens Networks said they were working with Cell C to establish the cause of the disruption.
“Should such a temporary network failure reoccur — for whatever reason — we have taken all the necessary steps to resolve it immediately to ensure that every customer in South Africa and the world over is always connected.”
Cell C has about 3,4-million subscribers, of which 1,1-million are contract subscribers and 2,1-million are pre-paid.