Ian Fuhr is the chief executive of The Hatch Institute, a personal and business leadership coaching company. He is known as a serial entrepreneur who founded the Sorbet beauty salon chain
For leaders, in government or in business, there is only one solution — we must all put in the work to not only transform ourselves and our mindsets, but to earn the moral authority to lead
Using power and hierarchy creates a culture of fear and discomfort – and no extraordinary customer service has ever been delivered from that type of environment