Telkom ‘not to blame’ for pigeon firm’s slow broadband

Telkom says it cannot be blamed for slow broadband services at a Durban-based company which claims a pigeon can carry its data bundles faster.

”Telkom would like to clarify that the company cannot be blamed for this particular customer’s lack of throughput speeds,” Troy Hector, executive of business sales and ICT business solutions, told Sapa in an email on Thursday.

”Several recommendations have, in the past, been made to the customer but none of these have, to date, been accepted. It must also be noted that Telkom is not the customer’s core service provider,” said Hector.

The Unlimited company, which operates call centres, on Wednesday sent a pigeon with a four gigabyte data card strapped to his legs from Howick to Hillcrest in Durban.

At the same time, it started transmitting a four gigabyte file via ADSL.

In total it took two hours, six minutes and 57 seconds for Winston the pigeon to fly to Hillcrest and to upload the data from the card on to the call centre system.

By that time, the ADSL transmission of the same data size was about 4% complete.

The Unlimited IT head Kevin Rolfe said Telkom phoned him a few days ago to say that if he experienced any problems with its lines, he should log a complaint with the Telkom call centre.

”When there is a [major] problem we do it, but the problems are so ongoing that you will end up continuously logging faults,” said Rolfe. — Sapa

An actual Black Friday deal

Subscribe for R2/mth for the first three months. Cancel anytime.

Subscribers get access to all our best journalism, subscriber-only newsletters, events and a weekly cryptic crossword.

Related stories


Already a subscriber? Sign in here


Latest stories

Mandatory vaccination on cards as Ramaphosa keeps South Africa on...

Ramaphosa calls out world leaders for irrational travel bans as scientists gather evidence on new Omicron variant

South Africa’s just energy transition: A balancing act

South Africa’s transition to renewables will depend on its ability to attract sustained energy investments

South Africa at the start of a Covid-19 vaccine the...

The World Health Organisation has enlisted a team of South African researchers to produce a new mRNA Covid-19 vaccine, but with no recipe to follow, it’s not an easy task

Western Union suspends services in Mozambique’s Cabo Delgado

It is now considerably more difficult for Mozambicans in the conflict-hit province to use financial services

press releases

Loading latest Press Releases…