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Call Centres

The end of the office as we know it?
Business
/ 6 December 2020

The end of the office as we know it?

As more people continue to work from home, a decreased demand for commercial
property is expected to continue as long as South Africa’s growth levels remain low

By Tshegofatso Mathe
Covid concerns have call centres closing doors — and opening new ones
Business
/ 10 June 2020

Covid concerns have call centres closing doors — and opening new ones

The sector employs 60 000 people in the Western Cape alone. Whereas some centres have cut staff, others are reskilling and preparing for a different future

By Lester Kiewit
When the ladybot says ‘hold on’ …
Article
/ 12 January 2018

When the ladybot says ‘hold on’ …

‘Please continue holding till your ear falls off because of radiation poisoning’

By Shaun De Waal
South Africa ideal for call centres, accent ‘sounds British’
Article
/ 2 December 2013

South Africa ideal for call centres, accent ‘sounds British’

Major companies like Amazon are looking to outsource their call centres to SA, listing South Africans’ "English premium voice quality" as ideal.

By Staff Reporter

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