Mail & Guardian
Mail & Guardian
call centreslatest news & developments
According to data from Statistics South Africa (Stats SA), the overall number of companies that have been liquidated increased 20.5% in the fourth quarter of 2020 compared to the same period in 2019. (Waldo Swiegers/Bloomberg/Getty Images)
CALL CENTRES

The end of the office as we know it?

As more people continue to work from home, a decreased demand for commercial property is expected to continue as long as South Africa’s growth levels remain low

  • Tshegofatso Mathe
6 min read
True mentorship is not about hierarchy. It’s about co-creation. Photo: File
BUSINESS

Covid concerns have call centres closing doors — and opening new ones

The sector employs 60 000 people in the Western Cape alone. Whereas some centres have cut staff, others are reskilling and preparing for a different future

  • Lester Kiewit
5 min read
(Reuters)
CALL CENTRES

When the ladybot says ‘hold on’ …

‘Please continue holding till your ear falls off because of radiation poisoning’

  • Shaun De Waal
3 min read
The Western Cape accounts for more than 50% of South Africa’s business process outsourcing companies.
AMAZON

South Africa ideal for call centres, accent ‘sounds British’

Major companies like Amazon are looking to outsource their call centres to SA, listing South Africans’ "English premium voice quality" as ideal.

  • Liezel Hill
5 min read