No image available
/ 13 May 2009

School need not be a battlefield

No matter how enjoyable school is, conflict arises from time to time. Every teacher has had to deal with a child who hasn’t done his or her homework or has "forgotten" it at home. At break time learners sometimes have verbal or physical fights. Disagreements surface at parents and teacher meetings. There are sometimes tense moments at staff and school governing body meetings when different viewpoints are expressed.

No image available
/ 11 March 2009

Complaints can be good

No one likes hearing complaints about him or herself. Yet during the course of a school day many complaints are made. Children complain about their teachers and one another. Teachers moan about learners, parents and even other staff members. Parents have their gripes. Education department officials complain…sometimes even when a school is outstanding. In most cases a teacher or a senior management team member is expected to deal with complaints.