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Richard Hayward

Icasa’s quality of service and cross-border divisions: ensuring quality access

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Co-operation with regulatory authorities in neighbouring countries is essential

Excellent discipline and body language go together

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You, the teacher, are in charge, so walk into your classroom with your chin up and straight posture

Good teachers are all around us

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Great South African teachers are those who constantly go beyond the call of duty

Show me the quality

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Teachers and pupils should advertise their achievements with righteous pride.

School management problems solved easily

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Principles of quality management in organisations can be used in class too.

Schools also need moms and dads

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Parental support is crucial to create quality education for our children.

Brazil to impose quality control on Asian imports

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Brazil plans to impose strict quality control on imports from China and other Asian nations to prevent the influx of cheap goods.

Keeping quality in check

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Have you noticed how some schools and institutions really 'walk the talk' when it comes to efficiency?

Speaking without opening your mouth

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Only 7% of effective communication is conducted through words. Here are eight ways of getting your message across without speaking.

Question the quality of your school

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Schools need to test their quality and conducting a questionnaire is one good way of doing that.

Rather safe than sorry: schools need to have a plan for potential crises

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Being prepared for potential crises is essential for schools.

Schools need to adapt and adopt

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High quality schools can learn a lot from the way businesses operate
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