Mail & Guardian
Mail & Guardian
business process enabling south africa bpesalatest news & developments
True mentorship is not about hierarchy. It’s about co-creation. Photo: File
BUSINESS

Covid concerns have call centres closing doors — and opening new ones

The sector employs 60 000 people in the Western Cape alone. Whereas some centres have cut staff, others are reskilling and preparing for a different future

  • Lester Kiewit
5 min read