Call Centres
latest news & developments
The end of the office as we know it?
As more people continue to work from home, a decreased demand for commercial property is expected to continue as long as South Africa’s growth levels remain low
Covid concerns have call centres closing doors — and opening new ones
The sector employs 60 000 people in the Western Cape alone. Whereas some centres have cut staff, others are reskilling and preparing for a different future
When the ladybot says ‘hold on’ …
‘Please continue holding till your ear falls off because of radiation poisoning’
South Africa ideal for call centres, accent ‘sounds British’
Major companies like Amazon are looking to outsource their call centres to SA, listing South Africans’ "English premium voice quality" as ideal.