Mail & Guardian
Mail & Guardian

Consumer Complaints

latest news & developments
The Financial Sector Conduct Authority (FSCA) has revoked the financial services provider licence of Banxso, marking an escalation in its regulatory action after receiving consumer complaints about the business.
AFRIMARKETS

Financial watchdog revokes Banxso’s licence

AfriMarkets distances itself from the company as its own licence is provisionally withdrawn

  • Lyse Comins
6 min read
File photo by Delwyn Verasamy/M&G
BUSINESS

Financial institutions told to improve complaint processes as consumer regret grows

A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse

  • Lyse Comins
5 min read
File photo by Delwyn Verasamy/M&G
ANNUAL REPORT

Ombudsman pays back R12.1 million to consumers

Shoppers have had a rough time navigating online purchasing, which is rife with ‘deceptive practices’

  • Lyse Comins
3 min read
Online transactions remain the biggest source of complaints referred to the Office of the Consumer Goods and Services Ombud
CONSUMER COMPLAINTS

Consumer goods ombudsman gives back R3.5 million

Complaints ranging from gripes about online shopping and cell phones to gym contracts have risen 3% in the past quarter compared with the same time last year

  • Lyse Comins
3 min read