Mail & Guardian
Mail & Guardian
consumer goods and services ombudsmanlatest news & developments
File photo by Delwyn Verasamy/M&G
ANNUAL REPORT

Ombudsman pays back R12.1 million to consumers

Shoppers have had a rough time navigating online purchasing, which is rife with ‘deceptive practices’

  • Lyse Comins
3 min read
Online transactions remain the biggest source of complaints referred to the Office of the Consumer Goods and Services Ombud
CONSUMER COMPLAINTS

Consumer goods ombudsman gives back R3.5 million

Complaints ranging from gripes about online shopping and cell phones to gym contracts have risen 3% in the past quarter compared with the same time last year

  • Lyse Comins
3 min read