Customer Service
latest news & developments
Ocean Basket launches its most ambitious digital transformation: a behavioural platform that puts the customer at the centre of everything
Ocean Basket is launching a mobile app that redefines what a restaurant brand can know about its customers, and what it can do with that knowledge. The platform brings together…
‘A fraudster is enjoying my DsTV subscription and MultiChoice doesn’t seem to care’
Lax data protection has one customer worrying about how ‘effortlessly’ fraud can be committed and data breached at the pay-TV provider
Put people first in your business and the profits will follow
Instead of ‘lean and mean’ businesses should rather be aiming to create a ‘caring and sharing’ culture
Polish your company’s culture
The original founder of the Sorbet beauty salon chain says there is an easy-to-follow formula to building a winning corporate ethos
Customers to benefit from disruption in retail banking, says FNB
The bank’s vision is to be a trusted money manager
Q&A with Moshopyadi Hannah Heil of Reputation House
It’s absolutely vital to know what drives the reputation of the industry one is in
Takeaways and technology keep South Africans happy
According to a report analysing customer satisfaction, fast food chains and a technology company rank in the top five brands for 2015.
Your account, your rights
A reader complained recently that a debit order had been erroneously taken from his bank account.
Banks and their cash are hard to part
Though banks are required to refund customers who booked Nationwide tickets using their credit cards or debit cards, this has not always happened.