Sorry about the BIS, here’s free apps, says BlackBerry

Canada based Research In Motion (RIM), the company behind BlackBerry, will offer free premium apps to customers as a form of compensation for its service interruptions and outage last week, the group said on Monday.

It said that a selection of premium apps worth a total value of more than $100 would be offered free of charge to subscribers “as an expression of appreciation for their patience during the recent service disruptions”.

The apps would be made available to customers over the coming weeks on BlackBerry App World and would continue to be available until December 31.

“Our global network supports the communications needs of more than 70-million customers,” said RIM co-chief executive Mike Lazaridis. “We truly appreciate and value our relationship with our customers. We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

The complete selection of premium apps would become available to download at BlackBerry App World over a period of four weeks beginning on Wednesday, October 19. The selections over this period would include the following:

  • SIMS 3 — Electronic Arts
  • Bejeweled — Electronic Arts
  • NOVA — Gameloft
  • Texas Hold’em Poker 2 — Gameloft
  • Bubble Bash 2 — Gameloft
  • Photo Editor Ultimate — Ice Cold Apps
  • Pro —
  • iSpeech Translator Pro —
  • Drive Enterprise —
  • Nobex Radio(tm) Premium — Nobex
  • Shazam Encore — Shazam
  • Vlingo Plus: Virtual Assistant — Vlingo

RIM’s enterprise customers would also be offered one month of free technical support. Current customers would be offered a complimentary one month extension of their existing technical support contract, and customers who did not currently have a technical support contract would be offered a free one month trial of RIM’s BlackBerry technical support services.

“We are grateful to our loyal BlackBerry customers for their patience,” added Lazaridis. “We have apologised to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”

Last week, many customers experienced service interruptions and delays over a period of approximately three days in Europe, the Middle East, India and Africa, one and a half days in Latin America and Canada, and one day in the United States. Global teams worked around the clock to contain the issue and minimise the impact to customers as much as possible. Service levels returned to normal as of Thursday October 13,, RIM said. — I-Net Bridge

Subscribe to the M&G

These are unprecedented times, and the role of media to tell and record the story of South Africa as it develops is more important than ever.

The Mail & Guardian is a proud news publisher with roots stretching back 35 years, and we’ve survived right from day one thanks to the support of readers who value fiercely independent journalism that is beholden to no-one. To help us continue for another 35 future years with the same proud values, please consider taking out a subscription.

Related stories

South Africa prioritises fossil fuels over clean energy in post-Covid-19 recovery packages

The country is among the G20 countries who have invested in electricity produced from coal, oil and gas at the cost of addressing climate change

Challenges and opportunities for telemedicine in Africa

Telemedicine in Africa is currently limited by the availability of basic infrastructure, but, considering the lack of doctors in rural areas, it is a vital component in addressing the continent’s healthcare needs

Fight the disease of corruption in the same way we fight the coronavirus

Gogo Dlamini, Themba Dlamini’s mother, died of Covid-19, but Mzanzi has a chance to rid the country of fraud and exploitation and instead serve ‘Gogo Dlamini’, the people of South Africa

This time it’s different: African economies may not survive

Amid the headwinds created by the Covid-19 pandemic, it’s time the Aloe ferox, which survives in dry, harsh conditions, is nurtured — but the options are limited

The SADC will regret its approach to Mozambique’s insurgence

The SADC has been lackadaisical in its response to the insurgency in Mozambique and in so doing, is putting several other southern African countries at risk

EXCLUSIVE: OR Tambo’s forgotten speech at Chatham House

‘The choice we are faced with is to submit or fight’

Western Cape warned not to be complacent about flat-lining Covid-19...

The Western Cape, which once had the highest number of Covid-19 cases in South Africa, is seeing a steady decline in active cases

Sisulu axes another water board

Umgeni Water’s board in KwaZulu-Natal was appointed irregularly by her predecessor, the water and sanitation minister claims

press releases

Loading latest Press Releases…

The best local and international journalism

handpicked and in your inbox every weekday