Name of group HR Director Bertina Engelbrecht.

Last financial year's turnover R14.1-billion (2011 financial year).

Split of staff Top management: 19

Senior management: 74

Professionally qualified: 410

Junior management: 2 004

Semi-skilled: 5 718 and

Unskilled: 84.

Main line of business Clicks Group is a health and beauty retail and supply group operating the retail brands Clicks, Musica and the Body Shop, and pharmaceutical wholesaler UPD.

What is the company's HR strategy? The company values excellence and superior customer service that deliver a sustained competitive advantage.

Its people are motivated and competent and the Clicks Group invests in their learning and development and celebrates their diversity. These objectives are aligned to the group's medium-term goals, which include entrenching a performance-driven organisational culture that values continuous improvement, building organisa- tional capability and driving employee engagement and transformation.

The group people strategy is supported by a focus on core competencies, improving organisational and leadership performance, enforcing compliance and reducing cost.

What is the company's BEE strategy? As a proudly South African company, the Clicks Group's BBBEE strategy is aligned to its sustainabil- ity strategy and located within the transformation agenda, which sets out the group's three-year targets.

These are cascaded to each business unit, with accountability by the most senior line executive and board oversight. The group submits to two external verifica- tions annually, an interim rating at mid-year and a final rating at the end of the financial year. This focus has enabled the group to advance its BBBEE rating to level three.


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