SAA refuses to honour discounted fare ‘mistake’

SAA said on Monday that it would not honour mistakenly discounted fares for its route to Abu Dhabi.

During a sale last week, SAA accidentally advertised Johannesburg to Abu Dhabi business class fares for R858.72 on its website and customers were quick to snap up the cheap flights.

But SAA said yesterday that it was “not obligated to provide services for compensation that is erroneously published and commercially unfeasible”.

“As a result, because the fare you booked was invalid, we have cancelled your reservation and ticket,” SAA said.

Celo Buthelezi, a retail co-ordinator in Johannesburg, expects SAA to honour the tickets she purchased. 

“I purchased my tickets on the 27th of February, assuming it was part of the sale,” she said. 

“The tickets are purchased and paid for. I expect SAA to honour the purchase. They advertised a 72-hour sale from February 25 to 27.”    

SAA customers took to Twitter on Tuesday to voice their complaints and some vowed to lay a complaint against the state-owned airline with the public protector’s office.

Irate customers who contacted the airline to complain about the fares were told that their complaints would be addressed “within 21 working days”.

In 2013, the struggling airline received R5-billion in loan guarantees from the South African government and last year requested further financial support from government.

PW Botha wagged his finger and banned us in 1988 but we stood firm. We built a reputation for fearless journalism, then, and now. Through these last 35 years, the Mail & Guardian has always been on the right side of history.

These days, we are on the trail of the merry band of corporates and politicians robbing South Africa of its own potential.

To help us ensure another 35 future years of fiercely independent journalism, please subscribe.

Richard Ferraris
Richard Ferraris works from London, England. S&P Global assoc ed with MEA focus for @SPGMIfinancials. Former @DowJones & @TheNationalUAE. Tweets reflect interests. Opinions are mine. https://t.co/fI0jeEPBYy Richard Ferraris has over 533 followers on Twitter.
Advertisting

Border walls don’t stop viruses, but a blanket amnesty might

Why South Africa should consider amnesty for undocumented migrants in the time of the coronavirus outbreak.

Mail & Guardian needs your help

Our job is to help give you the information we all need to participate in building this country, while holding those in power to account. But now the power to help us keep doing that is in your hands

Press Releases

The online value of executive education in a Covid-19 world

Executive education courses further develop the skills of leaders in the workplace

Sisa Ntshona urges everyone to stay home, and consider travelling later

Sisa Ntshona has urged everyone to limit their movements in line with government’s request

SAB Zenzele’s special AGM postponed until further notice

An arrangement has been announced for shareholders and retailers to receive a 77.5% cash payout

20th Edition of the National Teaching Awards

Teachers are seldom recognised but they are indispensable to the country's education system

Awards affirm the vital work that teachers do

Government is committed to empowering South Africa’s teachers with skills, knowledge and techniques for a changing world

SAB Zenzele special AGM rescheduled to March 25 2020

New voting arrangements are being made to safeguard the health of shareholders

Dimension Data launches Saturday School in PE

The Gauteng Saturday School has produced a number of success stories