The Independent Communications Authority of South Africa has announced four new regulations to end-user and subscriber services charters at a briefing in Johannesburg.
ICASA said that, while the regulations do not seek directly or indirectly to regulate costs, they improve regulations around data, sms and voice services.
- Service providers must notify users when their data falls below 50%, 80% and 100%. ICASA said that this will help consumers “monitor their usage” and “control” their spending on communication services
- Users will now be allowed to carry over unused data into the next month. All licensees, said ICASA, are required to provide this option.
- The authority expects all network providers to allow consumers to transfer data to other users on the same network.
- Service providers will no longer be allowed to charge consumers out-of-bundle rates when data has run out without the consumers’ prior consent.
“After the regulations are published, service providers will be given a month comply,” said ICASA CEO Wellington Ngwepe. The regulations have not yet been gazetted. — News 24
*This is a breaking story. More to follow.