Amnesty: Booking agents profit from war crimes

Online booking giants Airbnb, Booking.com, Expedia and TripAdvisor are fuelling human rights violations against Palestinians by listing hundreds of rooms and activities in Israeli settlements on occupied Palestinian land, including East Jerusalem, Amnesty International said on Wednesday.

In a new report, Destination: Occupation, the organisation documents how online booking companies are driving tourism to illegal Israeli settlements and contributing to their existence and expansion.

Israel’s settling of Israeli civilians in the Occupied Palestinian Territories (OPT) violates international humanitarian law and is a war crime. Despite this, the four companies continue to operate in the settlements, and profit from this illegal situation.

One of the settlements included in Amnesty International’s report is Kfar Adumim, a growing tourism hub located less than 2km from the Bedouin village of Khan al-Ahmar. The village’s imminent and complete demolition by Israeli forces has been given a green light by Israel’s Supreme Court. The expansion of Kfar Adumim and other surrounding settlements is a key driver of human rights’ violations against the local Bedouin community.

“Israel’s unlawful seizure of Palestinian land and expansion of settlements perpetuates immense suffering, pushing Palestinians out of their homes, destroying their livelihoods and depriving them of basics like drinking water. Airbnb, Booking.com, Expedia and TripAdvisor model themselves on the idea of sharing and mutual trust, yet they are contributing to these human rights’ violations by doing business in the settlements,” said Seema Joshi, Amnesty International’s director of global thematic Issues.


“The Israeli government uses the growing tourism industry in the settlements as a way of legitimising their existence and expansion, and online booking companies are playing along with this agenda. It’s time for these companies to stand up for human rights by withdrawing all of their listings in illegal settlements on occupied land. War crimes are not a tourist attraction.”

Airbnb’s policy

In November 2018, Airbnb pledged to remove all listings in settlements in the West Bank, after investigations by Al Jazeera and Human Rights Watch. But it did not extend its commitment to East Jerusalem, which is also occupied territory, where it has more than 100 listings in settlements. Amnesty International is calling on Airbnb to implement its announcement and remove all its listings in settlements in occupied territory, including East Jerusalem.

Under the UN guiding principles on business and human rights, companies have a responsibility to respect international humanitarian and human rights law, wherever they operate in the world. Until they remove listings in settlements, all four companies in Amnesty International’s report are in breach of these responsibilities in relation to their activities in the OPT, as well as their own corporate standards.

Promotion of settlement businesses

The four companies all have listings in settlements, including East Jerusalem. At the time of writing:

  • US-based Airbnb currently has more than 300 listings of properties in settlements in the OPT;
  • US-based TripAdvisor lists more than 70 different attractions, tours, restaurants, cafés, hotels and rental apartments in settlements in the OPT;
  • Booking.com, which is headquartered in the Netherlands, lists 45 hotels and rentals in settlements in the OPT; and
  • US-based Expedia lists nine accommodation providers, including four large hotels, in settlements in the OPT.

Profiting from violations

Between February and October 2018, Amnesty International visited four Palestinian villages close to Israeli settlements, as well as the Silwan neighbourhood of east Jerusalem and a Palestinian community in Hebron. All these locations are close to lucrative tourist attractions run by settlers.

Amnesty International found that Airbnb, Booking.com, Expedia and TripAdvisor not only play a significant role in driving tourism to illegal settlements, they also mislead their customers by failing to indicate when listings are located in Israeli settlements.

“Tourists coming here are brainwashed, they are lied to, they do not know this is our land,” said a Palestinian farmer living next to Shiloh settlement, where the Israeli government is funding a large visitor centre to draw tourists to an archaeological site.

The two Palestinian villages next to Shiloh have lost more than 5500 hectares of land since the late 1990s. Many people have moved away, and those who stay say they are subject to frequent attacks by armed settlers.

Airbnb, Booking.com and TripAdvisor all feature listings in Shiloh, but only Booking.com explains that its listing is located inside an Israeli settlement.

In recent years the Israeli government has invested huge sums to develop the tourism industry in settlements. It uses the designation of certain locations as tourist sites to justify the takeover of Palestinian land and homes, and often deliberately constructs settlements next to archaeological sites to emphasise the Jewish people’s historical connections to the region.

Amnesty’s report highlights how the Israeli government allows and encourages settlers to exploit land and natural resources that belong to Palestinians, and how Airbnb, Booking.com, Expedia and TripAdvisor also benefit from this exploitation.

“These companies promote visits to nature reserves, encourage tourists to go on walking trails and desert safaris, and entice visitors to taste wine from local vineyards,” said Joshi.

“Despite the fact that these are illegally appropriated Palestinian natural resources, these activities only benefit settlers and the online companies that do business with them.”

The war crime experience

Amnesty International documented the stark contrast between the tourist experiences on offer in the settlements and the human rights violations inflicted daily on Palestinians in the same areas.

Airbnb, Booking.com, Expedia and TripAdvisor all provide listings for holiday rentals and desert camping “experiences” run by settlers in or near Kfar Adumim settlement. Some 180 residents of Khan al-Ahmar are at risk of being forcibly evicted by the Israeli army to make way for the illegal expansion of Kfar Adumim and other settlements in the area. Such forcible transfer of people in occupied territory constitutes a war crime. The Israeli authorities have offered the villagers a choice of two possible destinations: a site near the former Jerusalem municipal garbage dump, near the village of Abu Dis, or a site next to a sewage plant close to the city of Jericho.

“Desert Camping Israel”, promoted by Airbnb, Booking.com and Expedia, allows guests to pay up to $235 a night to “experience the tranquillity of the desert and get a taste of warm Israeli hospitality”. TripAdvisor also lists a national park, a museum, a desert tour and a Bible-themed attraction on land close to Kfar Adumim.

“The camping experiences on offer are located on land which the Bedouin used to use for herding. As Kfar Adumim settlement has grown many Bedouin herders have lost their livelihoods and now depend on humanitarian aid,” said Joshi.

“Every penny these companies earn from promoting tourism in Kfar Adumim is a profit from human rights violations. The fact that settlers are using Bedouin culture to draw in tourists adds insult to injury.”

Inextricably linked to settlement expansion

Amnesty International also visited the village of Khirbet Susiya, where Palestinian residents live in temporary shelters because they were forcibly evicted from much of the area to make way for the expansion of the neighbouring Susya settlement.

The Israeli authorities have blocked water cisterns and wells in Khirbet Susya, and in 2015 the UN estimated that about a third of villagers’ incomes were spent paying for water.

Susya is built around the ruins of an archaeological sitethat,at the time of writing, was featured on both Airbnb and TripAdvisor along with photographs of places that travellers could visit. These included the ruins, an olive grove, a winery and vineyard, and a large swimming pool in the settlement.

The Israeli government’s development of archaeological sites in settlements like Susya and Shiloh is pivotal to its plans to develop and expand the settlements.

“Promoting these sites to a global audience facilitates the Israeli government’s settlement goals, which is where international tourism companies become essential,” said Joshi.

“The archaeological site in Susya, like many other tourist attractions in or near settlements, is driving human rights violations against neighbouring Palestinians. By promoting sites like these, online booking companies are complicit in the Israeli government’s illegal endeavour to expand the settlements at all costs.”

The need for legislation

It is not just the tourism industry that is profiting from, and contributing to, illegal settlements. Hundreds of millions of pounds’ worth of goods produced in Israeli settlements are exported internationally each year, despite the fact that most countries around the world have officially condemned the settlements as illegal under international law.

As well as calling on individual companies to stop doing business in and with the settlements, Amnesty International is calling on governments to make this mandatory through regulation, and to introduce laws prohibiting the import of settlement goods.

“It’s not enough to condemn the settlements as illegal but allow the commercial activities that make them profitable to continue,” said Joshi.

The Irish Parliament is currently in the process of approving a landmark Bill that would prohibit trade in goods and services with settlements, and Amnesty International is calling on other countries to follow this lead.

Company responses

Prior to publication, Amnesty International wrote to the four companies and provided each with an opportunity to respond to its findings. Booking.com and Expedia provided responses, but Airbnb and TripAdvisor did not.

Amnesty International reviewed the responses in detail and took appropriate account of information provided in updating its findings. Copies of the companies’ responses can be found in the annexure to this report.

Mienke Steytler, media and digital content officer, Amnesty International South Africa

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