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Service Delivery

Public service efficiency is key to a developmental state
Analysis
/ 25 September 2015

Public service efficiency is key to a developmental state

The government isn’t doing enough to meet its goals and constitutional responsibility to provide services "efficiently, effectively and economically".

By Staff Reporter
Sold short by the ANC
Article
/ 6 August 2015

Sold short by the ANC

I’m sure Winnie is not celebrating our country’s acquisition of Gripen fighter planes we can’t fly or submarines we can’t maintain.

By Ghaleb Cachalia
ANC squirms over voter discontent
Article
/ 30 July 2015

ANC squirms over voter discontent

The ruling party has admitted it failed to follow its own advice – but now there’s a real sense of urgency as people’s patience wears thin.

By Qaanitah Hunter
Citizens make municipalities accountable
Article
/ 10 July 2015

Citizens make municipalities accountable

The power to ensure better service is in the hands of voters, but only if they remain engaged.

By Staff Reporter
Cosatu set the right tone in its public-sector wage negotiations
Article
/ 4 June 2015

Cosatu set the right tone in its public-sector wage negotiations

Trade unions should learn that destroying property doesn’t achieve the most desired living wage.

By Siphiwe Mgcinaxxxx
Fight the state’s systemic rot systematically
Article
/ 5 March 2015

Fight the state’s systemic rot systematically

The narrow focus on Nkandla misses the point of the rot that lies at the heart of the ANC’s patronage engine, writes Philip Machanick.

By Philip Machanick
Giyani: The thirst that won’t be quenched
Article
/ 12 February 2015

Giyani: The thirst that won’t be quenched

Despite hundreds of millions of rands being spent over a decade, the people of this Limpopo town do not have a regular supply of water.

By Sipho Kings
Unemployment and corruption push Mohlakeng residents to the brink
Article
/ 5 February 2015

Unemployment and corruption push Mohlakeng residents to the brink

Mohlakeng residents say the ANC’s failure to deliver on its promises has made it easy for the Economic Freedom Fighters to mobilise the community.

By Thuletho Zwane
Know your rights, says new government programme
Article
/ 10 December 2014

Know your rights, says new government programme

The justice department’s Amarightza programme aims to educate the public and officials about the socioeconomic rights enshrined in the Bill of Rights.

By Chantelle Benjamin 1
No time to make decent textbooks
Article
/ 28 November 2014

No time to make decent textbooks

Publishers bemoan the impossibly tight deadlines imposed by the education department, which compromises academic quality.

By Bongani Nkosi
Split a chance to build a new federation
Article
/ 10 November 2014

Split a chance to build a new federation

Cosatu and the country are at a crossroads when legitimate dissent becomes a crime, thereby threatening the very essence of democracy.

By Staff Reporter
Editorial: Service delivery hit by DG circus
Article
/ 25 September 2014

Editorial: Service delivery hit by DG circus

The extraordinary turnover of directors general has systematically weakened government performance and costs a fortune in salaries.

By Editorial
No image available
Article
/ 24 July 2014

Zuma focuses budget on planning, communication and service delivery

The presidency’s budget will look at ensuring competent public services, better communication with the public and increased planning and monitoring.

By Andisiwe Makinana
Sona 2014: Focus on economy and job creation
Article
/ 17 June 2014

Sona 2014: Focus on economy and job creation

A frail-looking President Jacob Zuma delivered his State of the Nation Address, promising to improve the struggling economy and creating more jobs.

By Staff Reporter
ANC bigwigs read riot act to local leaders
Article
/ 5 June 2014

ANC bigwigs read riot act to local leaders

No more scandals, ANC provincial leaders were told this week.

By Political Staff
Water-intensive energy production sucks the people dry
Analysis
/ 19 March 2014

Water-intensive energy production sucks the people dry

What solutions have decision-makers put forward to the twin challenges of water scarcity and persistent electricity crises, asks Shanaaz Nel.

By Staff Reporter
Restoring water catchment areas leaves us flush
Analysis
/ 19 March 2014

Restoring water catchment areas leaves us flush

Spending on catchment areas provides solutions to the problems of water supply and demand, write Kristal Maze and Leonie Joubert.

By Leonie Joubert
SA’s unspent cash blocks water flow
Article
/ 6 March 2014

SA’s unspent cash blocks water flow

In many cases, the lack of basic services comes down to government’s poor management of money.

By Kwanele Sosibo
Madibeng municipality’s inaction ‘cost lives’
Article
/ 23 January 2014

Madibeng municipality’s inaction ‘cost lives’

The implementation of a ministerial report from a year ago could have saved lives in Mothotlung by averting the fatal protests over water delivery.

By Zain Ebrahim
Editorial: Muddying the waters
Article
/ 16 January 2014

Editorial: Muddying the waters

The tragedy of Brits’s lack of access to clean water is that people had to die before anyone took any notice.

By Editorial
No image available
Article
/ 8 November 2013

Celebrating service delivery

An opinion piece by Sbusiso Kumalo, head of corporate affairs at Capitec bank.

By Advertising Supplement
Innovative service delivery institutions
Article
/ 8 November 2013

Innovative service delivery institutions

CPSI honours institutions which are innovative in service delivery.

By Advertising Supplement
Innovative partnerships in service delivery
Article
/ 8 November 2013

Innovative partnerships in service delivery

CPSI honours innovation in service delivery.

By Advertising Supplement
Services for all – even the animals
Videos
/ 31 October 2013

Services for all – even the animals

Lack of service delivery in Durban Deep, Johannesburg, has not only affected people, but the animals at the Claw shelter too.

By Staff Reporter
Chaos on Soweto streets as protests continue
Article
/ 9 August 2013

Chaos on Soweto streets as protests continue

Furious Soweto residents have vowed to make the township ungovernable until the Premier of Gauteng addresses them on poor service delivery.

By Khuthala Nandipha
Khayelitsha residents demand toilet information
Article
/ 11 July 2013

Khayelitsha residents demand toilet information

A two-year fight to get a working janitorial system in Khayelitsha is set to go to court next week if the final letter of demand is ignored.

By Sipho Kings
Dear Mayor Tau…
Analysis
/ 4 July 2013

Dear Mayor Tau…

A Freedom Park resident complains about power cuts in an open letter to Jo’burg mayor Parks Tau.

By Staff Reporter
Building slow to get off the ground
Article
/ 28 March 2013

Building slow to get off the ground

Despite big talk about government spending, companies are still waiting for it to happen.

By Staff Reporter
State of the nation: South Africa, through the eyes of its citizens
Article
/ 15 February 2013

State of the nation: South Africa, through the eyes of its citizens

South Africans share their views of the state of the nation, and a Limpopo community looks back at the promises the president made to them in 2009.

By Mail Guardian Online and Staff Reporter
‘Blacklisted’ farmworker urges politicians to listen
Article
/ 15 February 2013

‘Blacklisted’ farmworker urges politicians to listen

Despite going from being a scab to striking worker and being recently unemployed, Jaurie Scheepers remains hopeful. "My God will make a plan for me".

By Benjamin Fogel
Local government’s unclean financial reports in a spin cycle
Analysis
/ 17 August 2012

Local government’s unclean financial reports in a spin cycle

The audit outcomes for municipalities for the 2010/11 financial year were accompanied by handwringing, blaming and credulity-stretching spin.

By Staff Reporter
Service delivery: DA, Zuma lumped together
Article
/ 17 August 2012

Service delivery: DA, Zuma lumped together

Cape Town councillor Andile Lili says that South Africa’s poor have been failed by officials across the board.

By Glynis Underhill
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