The City of Johannesburg has steadily regained lost ground in service delivery, a customer-satisfaction survey released on Wednesday said.
”Predictably issues around service delivery are at 62% this year, from last year’s 59%. The bad news is that in 2004/05, it was over 70% — there had been a decline but we are regaining lost ground,” director of the central strategic unit, Rashid Seedat, said.
The people who did not have access to proper services were driving the lack of satisfaction, said Seedat.
However, this year’s findings reveal that most of Johannesburg residents found crime, unemployment, housing, healthcare and HIV/Aids pressing concerns.
The city reaffirmed its commitment to build safe and secure communities.
Johannesburg’s mayor, Amos Masondo, said that by 2010 there would be 4 000 more trained and employed metro officers in the city.
”The city is spending money to revamp and renew infrastructure. For the ageing electricity infrastructure, the city will spend R800-million to replace the old structures,” he said.
The survey was conducted among 3 000 residents and 750 businesses in Johannesburg. — Sapa