Sanral: Only 0.3% of e-toll road users complain

Parliament's transport portfolio committee will be briefed on Gauteng's e-tolls on Tuesday, the South African National Roads Agency Limited (Sanral) said.

"We look forward to the opportunity to explain what went wrong with e-tolling, but also what went right," spokesperson Vusi Mona said in a statement on Monday.

Of the 2.6-million vehicles that used e-toll roads each month, 0.3% had complained about the system.


Mona apologised for any inconvenience caused.

"We close out the bulk of complaints within five days. Over 85% are resolved by giving clarifications," he said.

Education
This indicated that customers needed to be better educated about the e-tolling system.

Mona said some people received wrong invoices because of inaccurate or outdated information on the electronic national administration traffic information system (eNatis).

"We will be initiating a campaign to remind vehicle owners of their legal responsibilities regarding eNatis."

Sanral would also reconsider the wording used in some customer correspondence as it "may unintentionally also have been too aggressive".

Mona said Sanral would use its meeting with the parliamentary portfolio committee to communicate the present status of e-tolling and Sanral's plans for improving the system. – Sapa

These are unprecedented times, and the role of media to tell and record the story of South Africa as it develops is more important than ever. But it comes at a cost. Advertisers are cancelling campaigns, and our live events have come to an abrupt halt. Our income has been slashed.

The Mail & Guardian is a proud news publisher with roots stretching back 35 years. We’ve survived thanks to the support of our readers, we will need you to help us get through this.

To help us ensure another 35 future years of fiercely independent journalism, please subscribe.

Sapa
Guest Author
Advertising

Sassa disses disability grant applicants

Towards the end of level four of the lockdown, Sassa offices reopened for applications for old age pensions and childcare and foster care grants, but not for disability grants

Gauteng health MEC Bandile Masuku’s first rule: Don’t panic

As Gauteng braces for its Covid-19 peak, the province’s MEC for health, Bandile Masuku, is putting his training to the test as he leads efforts to tackle the impending public health crisis
Advertising

press releases

Loading latest Press Releases…

The best local and international journalism

handpicked and in your inbox every weekday